>>Psycho-social and health consequences of stress in the workplace in serving difficult clients. Improving the work environment through stress management 25-27.08.2021

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Psycho-social and health consequences of stress in the workplace in serving difficult clients. Improving the work environment through stress management 25-27.08.2021

26.08.2021 - 14:12
The second for this year seminar on the topic: "Psycho-social and health consequences of stress in the workplace in serving difficult clients. Improving the work environment through stress management", started on August 25. It is being carried out under the operational program "Human Resources Development" within the project “Integrated Trainings for the Administration in Institutions Working on the Labor Market and in the Social Sphere". The target group of the seminar includes employees from the territorial divisions of The Social Assistance Agency, The Employment Agenct, The Executive Agency "General Labor Inspectorate"  and The Agency for Quality of Social Services. The seminar is being held from 25.08.2021 until 27.08.2021, in attendance form, in accordance with all the necessary anti-epidemic measures at the Center for Human Resources Development and Regional Initiatives .
During the training, participants will have the opportunity to upgrade their knowledge about the behavioral patterns of difficult clients and will develop skills to work with them depending on the pattern of behavior. In addition, they will learn about the nature, manifestations and types of stress at the workplace when communicating with difficult clients and will learn different models and techniques for dealing with occupational stress and burnout. In this way, the seminar will help individual strategies for dealing with stress to be improved through the management of personal and working time.
The lecturer of the training is Prof. Stoyko Ivanov. He is a professor of Pedagogical and Age Psychology at Sofia University “St. Kliment Ohridski”, Faculty of Philosophy, Department of Social, Labor and Pedagogical Psychology.